Refund policy

At ELEVATE, we want you to feel confident in your purchase. Due to the nature of skincare products, we have specific return guidelines to protect product safety, quality, and hygiene.

Returns

We accept returns within 30 days of delivery for eligible items only.

To qualify for a return, the item must:
Be unopened
Be unused
Be in its original packaging
Be in the same condition you received it
Include proof of purchase

For hygiene and safety reasons, we do not accept returns on opened, used, or tampered skincare products.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery at [your email address].

Please include:
Your order number
A brief description of the issue
Clear photos of the item and packaging

Once reviewed, we will offer a replacement, store credit, or refund if your claim is approved.

Non-Returnable Items

The following items cannot be returned:
Opened or used skincare products
Items without original packaging
Gift cards
Sale or final sale items
Products damaged through misuse or improper handling

Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 5 to 10 business days. Please note that your bank or payment provider may take additional time to process the refund.

Shipping costs are non-refundable unless the return is due to our error, a damaged item, or a defective product.

Return Shipping

Customers are responsible for return shipping costs unless the item was damaged, defective, or incorrect upon arrival.

We recommend using a tracked shipping service, as we are not responsible for returns lost in transit.

Order Cancellations

Orders may be canceled within 12 hours of purchase. After this window, orders may already be processed and cannot be canceled.

Exchanges

We do not offer direct exchanges. If you would like a different item, please place a new order.

How to Start a Return

To request a return, please contact us at [your email address] with your order number and reason for the request. If your return is approved, we will provide return instructions.

Chargebacks and Disputes

If you experience any issue with your order, please contact us first before opening a chargeback or dispute. We are committed to resolving problems quickly and fairly.

Contact Information

For any questions regarding returns, refunds, or damaged items, please contact:

ELEVATE
Email: elevated.store@outlook.com
Business Hours: 12pm - 8pm 7 Days a week